REQUEST A RETURN
Requesting a return for your order is easy and free. Just follow the steps below:
Fill in the return form below. When you ask for a return, you’ll have to hand back your parcel to our shipping partner.
Tell us when you want to return your item(s), and we’ll send a courier to your address, at the date specified.
You have 14 days to request a return, from the moment you get your order.
Please allow between 5 and 10 working days for Essentials items and between 10 and 20 working days for Prêt-à-Porter items to be processed. After an order is completed (you will receive a confirmation email), orders will be delivered usually in 24 hours. Shipping costs are available in the cart & checkout area.
After your order has been completed, you will receive an email and a text message with info regarding the delivery and your tracking code. These are sent out automatically by the shipping company – if you do not receive one, please contact us.
If you’d like to receive your order on a certain day, please leave a note when placing the order and we will get in touch in regards to your request.
That depends on your country’s import policy, it is not up to us. Usually customs taxes are required when receiving an order from another continent or from outside the EU (if you are based in EU). These possible additional taxes will be supported by the customer.
RETURNS AND REFUNDS
Returns are free for all orders delivered locally. If you would like to issue a return, please get in touch via the contact form stating your order number in your request and we will get back to you with step by step instructions.
The cost for international returns is supported by the customer. You are free the postal provider of your choice. After the parcel reaches us, you will be refunded the item’s value. If you would like to issue a return, please get in touch via the contact form stating your order number in your request and we will get back to you with step by step instructions.
For Romanian orders, we can exchange your item with a different size/colour or with another item of the same price, however if you are not based in Romania, if you want to exchange your item, you will have to issue a return (and get refunded) and place a new order for the item you want.
After the item that has to be refunded has reached us, we will refund the price you paid for the item, without the shipping fee. In order for an item to be eligible for refunding it has to still have its original tags, show no signs of wear & tear. It doesn’t have to come in its original packaging though. Just make sure it is packaged safely so it doesn’t get damaged on its way back to us.
After an order has been delivered, you have 14 days to get in touch with us and issue a refund.
In the case of a custom order, we do not accept returns (because if we modify a design for you, we cannot sell it with the alterations we made especially for your body type or preferences to another client).